ZUPPLER: Chargebacks

What are they:

A chargeback occurs when a customer contacts their credit card company and disputes a charge. This could be for a variety of reasons, but often they do not recognize the charge on their statement. What will happen is our online ordering partner’s financial team will be notified. They will reach out to you with the information and ask that you contact the customer directly and attempt to resolve the issue by a certain date (this date is not negotiable and is given to us by the credit card company). If the issue is not resolved on time, then our finance team will send a dispute with the necessary proof to the credit card company to show that the charge is valid. Investigation fees are imposed to your business to handle chargebacks, in addition to any funds lost if the customer wins the dispute.

What you can do:

There are steps you can take to reduce the number of chargebacks that you receive, or to eliminate being responsible for the financial losses all together. If you are interested in more information, please contact us at [email protected]. Small fees may apply.

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