RESOURCES: TLS Phone Numbers & Coverage

(866) 509-0022: MAIN CUSTOMER SERVICE

This is the TLS Customer Support line. Callers have the option to reach their coach, get to Zuppler Online Ordering, or an Operator.

CALL FLOW:
(Announcement 0554)
Thank you for calling Total Loyalty Solutions!
If you know your coach’s extension you may dial it at any time.
For a list of coaches and their extensions, please press 1
For Zuppler Online Ordering Support, please press 2
For further assistance dial 0 and an operator will help direct your call

(repeats twice)

IF NO SELECTION:
I’m sorry I did not understand or did not hear your entry. Goodbye.

IF YOU PRESS ONE:
(Announcement 0589)
For Ali McLaughlin, dial 3711
For Chris Kauffman, dial 4135
For Courtney Pierce, dial 3970
For Coy Butler, dial 4113
For Emily McCardell, dial 4511
For Jessica Ide, dial 3396
For Faye Holbein, dial 3379
Press 9 to repeat these options,
Press 8 to go to the previous menu,
Or press 0 so an operator can help direct your call.

IF NO SELECTION:
(Announcement 0503)
I’m sorry, I did not understand or did not hear your entry. Your call is being forwarded to an operator.

IF YOU PRESS TWO:
The system will send to Zuppler call flow. Caller receives their audio recordings.

IF YOU PRESS ZERO:
LIST COVERAGE PATH: 8065 w/coverage
Group 1: Chiquita & Ivory (Rings 6)
Group 2: Ali, Courtney, Coy, Chris, Jess, Kennedy, & Faye (Rings 6)
Group 4: Voicemail Box (checked by Chiquita & Ivory) (but all MAM’s have access if needed to cover)

OUT OF OFFICE HOURS:
(Announcement 0576)
Thank you for contacting Total Loyalty Solutions! You have reached us outside our normal operating hours of Monday through Friday from 8 to 5 eastern standard time. If you know your coach’s extension you may dial it at any time.

For a list of coaches and their extensions, please press 1
For Zuppler Online Ordering Support, please press 2
Otherwise, please stay on the line to leave a message.

Mailbox 8065 forwards to clp-vm6322-[email protected]
Please leave us your name, contact information, and the business you are calling about. Your coach will be in touch with you as soon as possible.

(866) 509-0022: MAIN CUSTOMER SERVICE (HISTORY OF EDITS)

X/X/XX: Courtney Pierce re-recorded the list of coaches to removed Chiquita, Ivory, and Kennedy
6/8/22: Chris Halls updated verbiage to remove “A Vericast Business” from all recordings

(844) 373 2844: ADVERTISING INQUIRIES

This is the number listed on the sales sheeters that sales are given to use as “leave behinds” with potential merchants. It is meant to be used as a number for advertising inquiries.

Coverage: Amber Fasig’s Team

Voicemail: CLP-VM-6334 (Checked by Switchboard – Jason Wolgemuth, Jessica Ruhl, etc)