Here is the link to the online form. CLICK HERE. Before providing this link to your merchants, read the below information.
By default, all accounts are set up on a weekly deposit schedule. Deposits are submitted to the merchant’s bank every Monday, each week. Banks usually take 2-3 business days to process the deposit. Holidays may cause delays. If the merchant does not see their deposit, they should contact their bank first. If the bank has no record of an incoming deposit, we will happily investigate this for them.
Alternatively, there is a nightly deposit option, referred to as a “Marketplace Account”.
**Please note that the online ordering reporting website is compatible with the default weekly deposit schedule only and will not adjust if the merchant changes to the Marketplace Account/nightly deposits. Therefore, their reporting and invoices will not match or cover their nightly deposits and they will have to do manual calculations if they’d like to verify the accuracy of their deposit amount. (From what I’ve been told and have seen, the likelihood of being able to calculate and 100% match their deposit, is very low. This is a tedious process and not something that is recommended for those who like to see broken down numbers for reconciliation.)**
When providing the financial form link to your merchants, please direct them on which account type they should select depending on the reason you’re asking them to fill it out (Marketplace Account or not). Please also make sure that you explain the difference of each account type to them so there are no issues later that they were not informed about.
Merchants are NOT to provide TLS operations with their banking information and must submit it through this link. This form goes directly to Zuppler’s financial contact.
How can I tell which type of account the merchant is set up for?
To check if an account is a standard weekly deposit account or a Marketplace Account, you can login to the Control Panel, go to Tenders, and look for the following two things on the Credit Card tender:
Directly below is what a standard weekly set up account will look like in the CP:
This is what you will see if it is Marketplace Account (Braintree is the credit card processor for daily deposits):