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Category: Content Managers/Helpdesk

  • Account Managers

EMMA: Birthday & Anniversary Automations

  • Posted on January 10, 2020January 14, 2021
  • by Emily McCardell

FOR LIVE EXAMPLE: Please log into Emma, choose “TLS – Business Name – ESP# | Category Types | Programs” account, go to Automation, and see both Birthday and Anniversary workflows.…

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  • Account Managers

WEBSITES: Tracking/Billing

  • Posted on September 10, 2019June 23, 2020
  • by Emily McCardell

If you are a coach, and you are making edits to a merchant’s website, please track time spent and send to clp-webdev@clippermagazine.com. Webdev will log the time into a spreadsheet…

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  • Account Managers

APP: App Issue Report Form

  • Posted on July 11, 2019June 24, 2020
  • by Emily McCardell

If a merchant or customer contacts you regarding issues they are having with their App, and you need to gather more specific information from them (like the information on their…

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  • Account Managers

EMMA: Welcome Journey Campaigns

  • Posted on July 5, 2019June 23, 2020
  • by Emily McCardell

For examples please use the account “TLS – Business Name – ESP# | Category Types | Programs”, click Campaigns, then Automated, and view the Welcome Offer, Profile Update, and Still…

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  • Account Managers

EMMA: Welcome Journey Automations

  • Posted on July 2, 2019June 23, 2020
  • by Emily McCardell

FOR LIVE EXAMPLE: Please log into Emma, choose “TLS – Business Name – ESP# | Category Types | Programs” account, go to Automation, and see all three Welcome Journey Campaigns…

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  • Artists

App Resubmission Checklist

  • Posted on May 13, 2019February 19, 2021
  • by Mandi Boas

For any/all Apps requiring a re-submission, each of the below steps/items MUST be completed before a maintenance task is submitted for Carleen. If any steps are skipped or are missing/incorrect,…

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  • Account Managers

APP: CMS – URL Browser for Zuppler & Menufy

  • Posted on April 18, 2019June 24, 2020
  • by Emily McCardell

Zuppler: External Browser Menufy: In-App Webviewer All Others: In-App Webviewer (unless approved otherwise)

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  • Account Managers

APP: CMS – File Size Specs

  • Posted on April 18, 2019June 24, 2020
  • by Emily McCardell

Widgets: Does NOT require a resubmission if/when updated but must be uploaded into CMS per URL or Module in Module Settings wherever applicable and requires a Force Build. 367x136px (should…

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  • Account Managers

APP: Push Notification Troubleshooting

  • Posted on February 15, 2019June 24, 2020
  • by Emily McCardell

Not receiving pushes? ASK THESE QUESTIONS: Are they positive they have notifications enabled? Is this problem across the board on all devices or just a few people that have come…

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  • Account Managers

APP: CMS – iPhone X Home Screen

  • Posted on February 7, 2019June 24, 2020
  • by Mandi Boas

There has been a recent update in the CMS that now allows the option to upload an iPhone X sized home screen for our merchants. If you have a merchant…

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