INDEX:

TEAM RESOURCES:

 SALES:
Sales Sheet: Website
Sales Sheet: App
Sales Sheet: Email
Setup Fees & Monthly Rates (Per Product, Location & Bundles)
Sales Support: Leads/Questions
MAM Seller Lead/Sale Process
MAM Seller (Involvement in OB Process)
Geo-Fencing & CTV Digital Products
Rep Referral Bonus
Website Options for Grocers

 CONTRACTS/BILLING:
TLS Paper Contract
Digital Contract
Cancellation Fee
Secure Payment Center
Additional Billing Form
TLS Contracts
Addendum Resends

 ONBOARDING:
Onboarding Forms
Onboarding Turnaround Times

 FREE EMAIL SEND PROCEDURE:
Free Email Send Workflow
Free Email Send Templates
Free Email Send Video Tutorials

 MARKETING MATERIAL:
Marketing Material
Marketing Extension
Marketing Material Order History
Adding QR Codes to Email Box Toppers & Signup Cards
Lamination Requests
Marketing: Promo Ideas & Images

 GOOGLE BUSINESS LISTING:
Google Business Listing
How to Update Google Business Listing

 MISCELLANEOUS:
Quick Links
TLS Phone #’s & Coverage
TLS Fax
TLS Website (Contact Us Forms)
Shared Inboxes
Milestones Gmail Account
Conference Call
Lifesize Screen Share
Copyright Free Images
How to unblock ZScaler
EOD Archive
Sending/Receiving Large Files from Merchant on One Drive
PII Auto Purge Recycle Bin & Downloaded Files
Testimonial Template

MAMS:

 PROCEDURES:
Account Launch Steps
Testimonial Procedure
ROI Chart Procedure
Finance Hold Monthly Check In Templates
Cancellation Request Procedure
Hold/Active Procedure
Cancellation Procedure
New Ownership Procedure
How to Add/Remove Locations
How to Find LF Deals
Annual “Best of” Promotion (West Coast Florida)

 LEGAL:
State Liquor Law Guidelines
State Liquor Law (PDF)
SuperBowl Trademarks

 MISCELLANEOUS:
Service Levels
Email Overage Rates
Wufoo Login
Waiver for Rep
Rep Request for Access
Out of Office Templates
Ideas for Downloads
Promote on Print Advertising
QR Code Generator
Rebranding Fee
TLS Customer Service (Setting Expectations)

EMAIL:

 ACCOUNT SET-UP:
New Account Set Up
Trial Account Set Up

 SEGMENTS:
Segment: Unengaged Subscribers
Segment: Audience Growth
Segment: Limbo Check
Segment: LF Excluded
Segment: LF Only
Segment: Empty Location
Segment: Main List
Segment: Empty Bday/Ann

 IMPORTS:
Import: Menufy
Import: Zuppler
Import: LF/QR
Import: Oops! I Imported into the Wrong Emma Account
Merchant Supplied Email Consent Form
Adding Accounts to QR Automation

 FORMATTING FOR IMPORT:
How to Kickbox Email Lists
Format: Import First/Last Name
Format: Importing Apostrophe Error/Fix
Format: Format Date/Time to Import
Format: Format Group of Email Addresses into Ind Cells for Import

 AUTOMATIONS:
Automations: Bday/Ann Automations
Automations: Welcome Journey Campaigns
Automations: Welcome Journey Automations
Automations: Welcome Steps for OLD Accounts

 CAMPAIGNS:
Campaigns: Using Multi Loc Dynamic Coding
Campaigns: Sharing Campaigns to Subaccounts
Campaigns: How to Submit Drag & Drop Email Copy to AX
Campaigns: How to Save a Reply-To Email Address in Emma

 REPORTING:
Reporting: Merchant Reporting Login
Reporting: Reporting Template
Reporting: Adding the Same User to Multiple Accounts

 LCC:
How to Submit LCC Copy

 MISCELLANEOUS:
Generating API Keys
Emma Reply-To Privacy Aliases
Accepting Handwritten Merchant Supplied Email Lists

APP:

 APPLE DEVELOPER ACCOUNT:
Apple Developer Account Guidelines
Apple Developer Account FAQ’s
Apple Developer Account – Proof of Ownership
Apple Developer Account Form/Template for Merchant
How to Create an Apple Developer Account
Apple Developer Account – Merchant Handout
All About App Dev Accounts
DUNS# Info & Tips
How to Transfer Our App to a New Developer After Cancellation
When a Merchant Asks for Access to their Apple ID/ADA
When a Merchant Asks for Access to their Yahoo Account

 RE-SUBMISSIONS:
App Resubmission Checklist
App Content Minimum Requirements
App Audit Checklist
App Delay Verbiage

 CMS:
CMS: Zuppler/Menufy Browser
CMS: File Size Specs
CMS: iPhone X Home Screen
CMS: Known Issue – Home Screen
CMS: Known Issue – Events
CMS: Reports Dashboard
CMS: Linking Modules
CMS: Scheduling a Push in Time Zone
CMS: Barcode PIN
How to Export Menu from CMS
How to Submit CMS App Updates to AX

 IN APP FUNCTIONING:
Dev/Test Version (Bypassing Trusted Developer Message)
Push Notification Troubleshooting
LF Coupon Troubleshooting
Troubleshooting for Merchants/Customers not receiving Push Messages
Troubleshooting for “Error Loading Base Package”
Troubleshooting for No Modules Showing
Shazam Button
Download Incentive Reset

 MISCELLANEOUS:
App Reporting for Reps
Promoting on FB
LF Coupon Blacklist
App Issue Report
ADA Compliance

 RELEASES:
Push Verbiage for Releases
2.93 Release
App Release 3 (All Versions)
App Release 4 (All Versions)

WEBSITES:

 LOGIN/MAINTENANCE:
Training Manual/Demo Site
Email Access Instructions for Website Account
How to Set Up TLS Website Email on Apple Mobile Device
Website Update Procedure (ATLAS)

 REPORTING:
Savings/Sending Reporting
Reporting Explained

 MISCELLANEOUS:
Template Examples
Domain Spam
How to Deactivate Old Website/GoDaddy Instructions
Reservations Page Request

ONLINE ORDERING:

 ZUPPLER:
Zuppler OO Support Verbiage
How to Pause/Unpause Menu
How to Add Promo Code
Promoting on FB
Mailing Address
Support Phone/Email
Chargebacks
OO Training
FAQ’s
Preview Menu Versions
Wifi Tablets (OrderZupp App)
Eatabit Printers
Wifi & Data ZET’s (Printers)
Deposits (Forms & Options)
WorldPay
Hardware Exchange Policy
Making Changes to Menu or Settings
Editing or Cancelling a Place Order
Device Troubleshooting
Order Notification Options

 MENUFY:
Menufy Partnership (Ended 1/14/22)
Menufy Data Sharing (Ended 10/1/22)
Menufy OO Support Verbiage
OB/Live Procedure
Menufy Contacts for TLS Inquiries
Quick Links
Internal Training PDF
Deposits
Payouts
Reporting