INDEX:
TEAM RESOURCES:
SALES:
• Sales Sheet: Website
• Sales Sheet: App
• Sales Sheet: Email
• Setup Fees & Monthly Rates (Per Product, Location & Bundles)
• Sales Support: Leads/Questions
• MAM Seller Lead/Sale Process
• MAM Seller (Involvement in OB Process)
• Geo-Fencing & CTV Digital Products
• Rep Referral Bonus
• Website Options for Grocers
CONTRACTS/BILLING:
• TLS Paper Contract
• Digital Contract
• Cancellation Fee
• Secure Payment Center
• Additional Billing Form
• TLS Contracts
• Addendum Resends
ONBOARDING:
• Onboarding Forms
• Onboarding Turnaround Times
FREE EMAIL SEND PROCEDURE:
• Free Email Send Workflow
• Free Email Send Templates
• Free Email Send Video Tutorials
MARKETING MATERIAL:
• Marketing Material
• Marketing Extension
• Marketing Material Order History
• Adding QR Codes to Email Box Toppers & Signup Cards
• Lamination Requests
• Marketing: Promo Ideas & Images
GOOGLE BUSINESS LISTING:
• Google Business Listing
• How to Update Google Business Listing
MISCELLANEOUS:
• Quick Links
• TLS Phone #’s & Coverage
• TLS Fax
• TLS Website (Contact Us Forms)
• Shared Inboxes
• Milestones Gmail Account
• Conference Call
• Lifesize Screen Share
• Copyright Free Images
• How to unblock ZScaler
• EOD Archive
• Sending/Receiving Large Files from Merchant on One Drive
• PII Auto Purge Recycle Bin & Downloaded Files
• Testimonial Template
MAMS:
PROCEDURES:
• Account Launch Steps
• Testimonial Procedure
• ROI Chart Procedure
• Finance Hold Monthly Check In Templates
• Cancellation Request Procedure
• Hold/Active Procedure
• Cancellation Procedure
• New Ownership Procedure
• How to Add/Remove Locations
• How to Find LF Deals
• Annual “Best of” Promotion (West Coast Florida)
LEGAL:
• State Liquor Law Guidelines
• State Liquor Law (PDF)
• SuperBowl Trademarks
MISCELLANEOUS:
• Service Levels
• Email Overage Rates
• Wufoo Login
• Waiver for Rep
• Rep Request for Access
• Out of Office Templates
• Ideas for Downloads
• Promote on Print Advertising
• QR Code Generator
• Rebranding Fee
• TLS Customer Service (Setting Expectations)
EMAIL:
ACCOUNT SET-UP:
• New Account Set Up
• Trial Account Set Up
SEGMENTS:
• Segment: Unengaged Subscribers
• Segment: Audience Growth
• Segment: Limbo Check
• Segment: LF Excluded
• Segment: LF Only
• Segment: Empty Location
• Segment: Main List
• Segment: Empty Bday/Ann
IMPORTS:
• Import: Menufy
• Import: Zuppler
• Import: LF/QR
• Import: Oops! I Imported into the Wrong Emma Account
• Merchant Supplied Email Consent Form
• Adding Accounts to QR Automation
FORMATTING FOR IMPORT:
• How to Kickbox Email Lists
• Format: Import First/Last Name
• Format: Importing Apostrophe Error/Fix
• Format: Format Date/Time to Import
• Format: Format Group of Email Addresses into Ind Cells for Import
AUTOMATIONS:
• Automations: Bday/Ann Automations
• Automations: Welcome Journey Campaigns
• Automations: Welcome Journey Automations
• Automations: Welcome Steps for OLD Accounts
CAMPAIGNS:
• Campaigns: Using Multi Loc Dynamic Coding
• Campaigns: Sharing Campaigns to Subaccounts
• Campaigns: How to Submit Drag & Drop Email Copy to AX
• Campaigns: How to Save a Reply-To Email Address in Emma
REPORTING:
• Reporting: Merchant Reporting Login
• Reporting: Reporting Template
• Reporting: Adding the Same User to Multiple Accounts
LCC:
• How to Submit LCC Copy
MISCELLANEOUS:
• Generating API Keys
• Emma Reply-To Privacy Aliases
• Accepting Handwritten Merchant Supplied Email Lists
APP:
APPLE DEVELOPER ACCOUNT:
• Apple Developer Account Guidelines
• Apple Developer Account FAQ’s
• Apple Developer Account – Proof of Ownership
• Apple Developer Account Form/Template for Merchant
• How to Create an Apple Developer Account
• Apple Developer Account – Merchant Handout
• All About App Dev Accounts
• DUNS# Info & Tips
• How to Transfer Our App to a New Developer After Cancellation
• When a Merchant Asks for Access to their Apple ID/ADA
• When a Merchant Asks for Access to their Yahoo Account
RE-SUBMISSIONS:
• App Resubmission Checklist
• App Content Minimum Requirements
• App Audit Checklist
• App Delay Verbiage
CMS:
• CMS: Zuppler/Menufy Browser
• CMS: File Size Specs
• CMS: iPhone X Home Screen
• CMS: Known Issue – Home Screen
• CMS: Known Issue – Events
• CMS: Reports Dashboard
• CMS: Linking Modules
• CMS: Scheduling a Push in Time Zone
• CMS: Barcode PIN
• How to Export Menu from CMS
• How to Submit CMS App Updates to AX
IN APP FUNCTIONING:
• Dev/Test Version (Bypassing Trusted Developer Message)
• Push Notification Troubleshooting
• LF Coupon Troubleshooting
• Troubleshooting for Merchants/Customers not receiving Push Messages
• Troubleshooting for “Error Loading Base Package”
• Troubleshooting for No Modules Showing
• Shazam Button
• Download Incentive Reset
MISCELLANEOUS:
• App Reporting for Reps
• Promoting on FB
• LF Coupon Blacklist
• App Issue Report
• ADA Compliance
RELEASES:
• Push Verbiage for Releases
• 2.93 Release
• App Release 3 (All Versions)
• App Release 4 (All Versions)
WEBSITES:
LOGIN/MAINTENANCE:
• Training Manual/Demo Site
• Email Access Instructions for Website Account
• How to Set Up TLS Website Email on Apple Mobile Device
• Website Update Procedure (ATLAS)
REPORTING:
• Savings/Sending Reporting
• Reporting Explained
MISCELLANEOUS:
• Template Examples
• Domain Spam
• How to Deactivate Old Website/GoDaddy Instructions
• Reservations Page Request
ONLINE ORDERING:
ZUPPLER:
• Zuppler OO Support Verbiage
• How to Pause/Unpause Menu
• How to Add Promo Code
• Promoting on FB
• Mailing Address
• Support Phone/Email
• Chargebacks
• OO Training
• FAQ’s
• Preview Menu Versions
• Wifi Tablets (OrderZupp App)
• Eatabit Printers
• Wifi & Data ZET’s (Printers)
• Deposits (Forms & Options)
• WorldPay
• Hardware Exchange Policy
• Making Changes to Menu or Settings
• Editing or Cancelling a Place Order
• Device Troubleshooting
• Order Notification Options
MENUFY:
• Menufy Partnership (Ended 1/14/22)
• Menufy Data Sharing (Ended 10/1/22)
• Menufy OO Support Verbiage
• OB/Live Procedure
• Menufy Contacts for TLS Inquiries
• Quick Links
• Internal Training PDF
• Deposits
• Payouts
• Reporting