GDC Verbiage for Merchants

For those of you that have accounts that sit in a particular inaccessible GDC account, Sloan has approved usage of the verbiage below with our merchants until we find resolution.

Some of the merchants that are stuck and could not be resubmitted to GP, did not actually need a resubmission to GP, you had simply requested to upgrade them in GP while you were doing an iTunes resub to get them back into Apple. However some of the merchants that are stuck and could not be resubmitted to GP, were experiencing issues that required a GP resub to resolve those issues. There is a line in the verbiage below that you can remove or customize depending on such situations.

But moving forward, if you attempt to resub to GP for any reason and find yourself working with an account that is stuck in this particular GDC, we can now use this verbiage to explain the issue we’re facing. We can easily just copy/paste this into the template we use when we are emailing the merchants to let them know they are now live in stores as XX version to explain why they didn’t get resubbed or go live in a new version in GP.

VERBIAGE:

Due to changes in the Google Developer’s Console, we are currently unable to resubmit your App to Google Play to upgrade your App to our newest release version (in order to correct your XYZ issue). We will continue working diligently with Google play to determine a path forward, and will notify you once confirmed, however an ETA on resolution is unknown.

Please note that your App is live in iTunes as our latest version (Apple will continue to accept resubmissions) and your App will remain live in Google Play in its current version (until Google play resubmissions are available). You can continue to make in-app content updates, manage your digital coupons and punch cards, and/or send Push Notifications for both platforms as desired.

Thank you for your patience and understanding while we work to resolve this matter.

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