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Category: Content Managers/Helpdesk

  • Account Managers

EMMA: Birthday & Anniversary Automations

  • Posted on January 10, 2020January 14, 2021
  • by Emily McCardell

FOR LIVE EXAMPLE: Please log into Emma, choose “TLS – Business Name – ESP# | Category Types | Programs” account, go to Automation, and see both Birthday and Anniversary workflows.…

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  • Account Managers

APP: App Issue Report Form

  • Posted on July 11, 2019June 24, 2020
  • by Emily McCardell

If a merchant or customer contacts you regarding issues they are having with their App, and you need to gather more specific information from them (like the information on their…

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  • Account Managers

EMMA: Welcome Journey Campaigns

  • Posted on July 5, 2019June 23, 2020
  • by Emily McCardell

For examples please use the account “TLS – Business Name – ESP# | Category Types | Programs”, click Campaigns, then Automated, and view the Welcome Offer, Profile Update, and Still…

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  • Account Managers

EMMA: Welcome Journey Automations

  • Posted on July 2, 2019June 23, 2020
  • by Emily McCardell

FOR LIVE EXAMPLE: Please log into Emma, choose “TLS – Business Name – ESP# | Category Types | Programs” account, go to Automation, and see all three Welcome Journey Campaigns…

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  • Artists

App Resubmission Checklist

  • Posted on February 24, 2022June 28, 2022
  • by Mandi Boas

It is VERY important to complete the below steps in the order they are listed. Please ask Emily any questions you may have before submitting the final task for Carleen.…

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  • Account Managers

APP: CMS – URL Browser for Zuppler & Menufy

  • Posted on April 18, 2019June 24, 2020
  • by Emily McCardell

Zuppler: External Browser Menufy: In-App Webviewer All Others: In-App Webviewer (unless approved otherwise)

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  • Account Managers

APP: CMS – File Size Specs

  • Posted on April 18, 2019June 24, 2020
  • by Emily McCardell

Widgets: Does NOT require a resubmission if/when updated but must be uploaded into CMS per URL or Module in Module Settings wherever applicable and requires a Force Build. 367x136px (should…

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  • Account Managers

APP: Push Notification Troubleshooting

  • Posted on February 15, 2019August 23, 2022
  • by Emily McCardell

Not receiving pushes? ASK THESE QUESTIONS: Are they positive they have notifications enabled? Is this problem across the board on all devices or just a few people that have come…

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  • Account Managers

APP: CMS – iPhone X Home Screen

  • Posted on February 7, 2019June 24, 2020
  • by Mandi Boas

There has been a recent update in the CMS that now allows the option to upload an iPhone X sized home screen for our merchants. If you have a merchant…

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  • App Release 3.61

APP: 3.61 Release – Known Issue (Stretched Images on Some iOS)

  • Posted on August 9, 2018June 23, 2020
  • by clipperadmin

We have come across one small “flaw” in the new 3.61 release. It is nothing that should cause any issues, I simply wanted to keep everyone informed and aware so…

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