If you have a merchant that is closing an account or location and wishing to transfer email subscribers to another account or location, please use the below procedure or verbiage.…

Visit this link to view Emma’s security and privacy information:  https://myemma.com/trust/

TEMPLATE FOR PENDING HOLD STATUS: Hello Merchant, It has come to our attention that your account is at risk for being placed on finance hold due to payment issues. Your…

HOW TO PULL REPORT FOR SELECTIVE DATE RANGE: URL: https://analytics.google.comUN: [email protected]: [email protected] (it may ask you to verify your account with a code – it will be sent to Parkey’s phone)…

Below are the instructions for how to add/edit recipients for automated website reporting (this is ONLY if they are setup for GA4) HOW TO ADD/EDIT RECIPIENTS FOR THE AUTOMATED TLS…

For those of you that have accounts that sit in a particular inaccessible GDC account, Sloan has approved usage of the verbiage below with our merchants until we find resolution.…

If/when a merchant asks for marketing material to print on their own, we cannot send them their PDFs (located in the Merchants folder). Instead, take a screenshot of the PDF,…

If a merchant requests access to their TLS websites to make their own changes, we are able to provide them with access. However, if is a template site, the backend…

Sloan provided the verbiage below for us to use with our merchants to help set expectations and explain ADA delays. We are currently experiencing longer than anticipated Mobile App activations.…

On occasion, we will have merchant request home screen buttons. If/when this occurs, Chuck will accomplish this by adding a string of HTML coding into a field in the App…