MAMS: Finance Holds -Monthly Check In Templates
FINANCE HOLD FOR PAYMENT ISSUES:
Subject: URGENT: Response Required FINANCE HOLD (Business Name Acct#)
To: Rep
CC: Rep’s Manager, Emily McCardell, TLS Milestones – Note in Appflow
[Insert Rep Name Here],
This email is a reminder that the above account is still on Finance Hold as of [INSERT DATE OF HOLD]. Please provide an update as soon as possible. Please know that if payment issues for this account cannot be resolved within three months, this account will be cancelled by default on [INSERT DATE OF DEADLINE]. If payment issues can be resolved after this deadline, a new contract must be entered.
If we hear from the merchant, we will let you know, but please know that we (as the account manager) are unable to speak to merchants about payment information, nor contact merchants directly when they are on hold, which is why we are sending this reminder to you.
Please note that we will continue to send you a reminder each month until we receive either confirmation that payment issues have been resolved and their account is active again, or the account reaches deadline and is cancelled by default.
Please make every effort to resolve these payment issues as quickly as possible. Thank you!
FINANCE HOLD FOR UNCONFIRMED CANCELLATION REQUEST:
Subject: URGENT: Response Required FINANCE HOLD – CANCELLATION PENDING (Business Name Acct#)
To: Rep
CC: Rep’s Manager, Emily McCardell, TLS Milestones – Note in Appflow
[Insert Rep/Rep’s Manager’s Name Here],
This email is a reminder that the above account is still on hold, as of [INSERT DATE OF HOLD] because their request to cancel their TLS Program(s) is still pending. Please provide an update on how to proceed as soon as possible. We need to know if you are confirming this cancellation or still working to save this account. Please know that if a save of this account cannot be confirmed within three months, this account will be cancelled by default on [INSERT DATE OF DEADLINE]. If a save of this account is achieved after this deadline, a new contract must be entered.
If we hear from the merchant, we will let you know, but please know that we (as the account manager) are unable to speak to merchants about payment information, nor contact merchants directly when they are on hold, which is why we are sending this reminder to you.
Please note that we will continue to send you a reminder each month until we receive confirmation of either a cancellation, a save, or the account reaches deadline and is cancelled by default.
Please make every effort to secure this account as quickly as possible. Thank you!
FINANCE HOLD FOR COVID:
Subject: Reminder of FINANCE HOLD (Business Name Acct#)
To: Rep
CC: Rep’s Manager, Emily McCardell, TLS Milestones – Note in Appflow
[Insert Rep Name],
This email is simply a reminder that the above account is still on a merchant requested Finance Hold as of [DATE OF HOLD] due to Covid-19 Pandemic. We encourage you to communicate with the merchant regarding their plans to re-open or re-activate their account, and provide an update whenever possible.
If we hear from the merchant, we will let you know, but please know that we (as the account manager) are unable to contact merchants directly when they are on hold, which is why we are sending this reminder to you.
Please note that we will continue to send you a reminder each month until we receive confirmation that they would like their account to be active again.
Thank you!
FINANCE HOLD FOR BOTH PAYMENT/COVID:
Subject: Reminder of FINANCE HOLD (Business Name Acct#)
To: Rep
CC: Rep’s Manager, Emily McCardell, TLS Milestones – Note in Appflow
[Insert Rep Name],
This email is a reminder that the above account is still on Finance Hold as of [INSERT DATE OF HOLD]. They do have payment issues that need to be resolved, however, we were made aware that they were closed due to Covid. We encourage you to communicate with the merchant regarding their plans to re-open or re-activate their account, and provide an update whenever possible.
If we hear from the merchant, we will let you know, but please know that we (as the account manager) are unable to speak to merchants about payment information, nor contact merchants directly when they are on hold, which is why we are sending this reminder to you.
Please note that we will continue to send you a reminder each month until we receive confirmation that they would like their account to be active again and payments issues have been resolved.
Thank you!