Q – I’ve replaced an app home screen but the new home screen won’t show up or the home screen shows as grey?
Answer – Adding any special characters or spaces (other than an underscore) in the home screen file name will cause this problem. A short list of some of the characters that are not permitted in filenames.
- Apostrophes ‘
- Commas ,
- Spaces (Underscores are ok),
- Accents (ex: Café)
Q – I’m on the home screen on an IOS device and the bottom right up facing carat is missing?
Answer – This is a 3.02 version app problem. It has been resolved will show again in the next app release.
Q – My IOS device isn’t showing the tool bar colors correctly?
Answer – This appears to have been a recently introduced problem. This has been reported to tech and a solution is known and being added to for a future release.
Q – My dev app is loading with a grey home screen and a limited nav bar?
Answer – This was a past problem that was resolved that has been apparently re-introduced recently. Tech is working on a resolution. Until then please swipe away and close the app and reopen. This should resolve the home screen load problem.
Q – I cannot change the previous home screen we used?
Answer – The home screen graphic may have been changed and not renamed or originally named using a special character in the filename. Renaming the new home screen graphic using good naming conventions and reload it. This should correct the problem.