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Category: Maintenance Coaches

  • Account Managers

MAMS: ROI Chart Procedure

  • Posted on November 10, 2022November 10, 2022
  • by Emily McCardell

FIRST ATTEMPT: Should be part of their launchRECURRING ATTEMPTS: Every year on the anniversary of their live dateOLDER ACCOUNTS: Every year on the anniversary of their “ROI Sent” date (you…

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  • Account Managers

MAMS: Promoting on Print Advertising

  • Posted on February 27, 2020January 14, 2021
  • by Emily McCardell

Please see below for a few examples of merchants who have promote their App and/or Email Club on their Clipper Magazine ads

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  • Account Managers

MAMS: QR Code Generator

  • Posted on February 27, 2020January 14, 2021
  • by Emily McCardell

We automatically create QR Codes for the App (located in Provisioning), but if a merchant ever wants to promote their Email Club with a QR Code, we can create one…

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  • Account Managers

EMMA: Birthday & Anniversary Automations

  • Posted on January 10, 2020January 14, 2021
  • by Emily McCardell

FOR LIVE EXAMPLE: Please log into Emma, choose “TLS – Business Name – ESP# | Category Types | Programs” account, go to Automation, and see both Birthday and Anniversary workflows.…

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  • Account Managers

EMMA: How to Format Date/Time Cells to Import

  • Posted on December 30, 2019January 14, 2021
  • by Emily McCardell

If you have a field/cell in Excel that has both a date stamp and a time stamp in the same cell and you wish to remove the time stamp from…

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  • Account Managers

APP: ADA Compliance

  • Posted on October 8, 2019January 14, 2021
  • by Emily McCardell

If a merchant is questioning if their TLS Mobile App is ADA compliant, please use the verbiage below to answer. To meet government accessibility requirements, modern digital devices must include…

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  • Account Managers

MAMS: Concierge & White Glove Service Levels

  • Posted on September 10, 2019January 14, 2021
  • by Emily McCardell

CONCIERGE & WHITE GLOVE: Monthly Promo Newsletter Follow Up Email Monthly OO Outreach Monthly Finance Hold/Cancellation Check Ins Follow Up for Answers/Approvals (set reminders to check in until answered/completed)  CONCIERGE: Monthly Check…

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  • Account Managers

MAMS: Account Launch Procedure

  • Posted on September 10, 2019November 16, 2021
  • by Emily McCardell

WEEKLY LAUNCH EMAILS: Please find the launch email sequence in Emma under your MAM account under Shared Campaigns. (For Website Only, please only send the first intro email) Each email must…

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  • Account Managers

APP: App Issue Report Form

  • Posted on July 11, 2019June 24, 2020
  • by Emily McCardell

If a merchant or customer contacts you regarding issues they are having with their App, and you need to gather more specific information from them (like the information on their…

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  • Account Managers

MAMS: Testimonial Procedure

  • Posted on July 10, 2019June 23, 2020
  • by Emily McCardell

If your merchant is a good candidate to provide a testimonial, please use the below email verbiage and below testimonial release form to send to your merchant. Subject Line: Featured…

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