MAMS: Concierge & White Glove Service Levels
CONCIERGE & WHITE GLOVE:
- Monthly Promo Newsletter Follow Up Email
- Monthly OO Outreach
- Monthly Finance Hold/Cancellation Check Ins
- Follow Up for Answers/Approvals (set reminders to check in until answered/completed)
CONCIERGE:
- Monthly Check In Email & Call – (The monthly call must be a live call, voicemail, or email follow up confirming attempted call)
- LocalFlavor Promotions
- Monthly Email Imports (LF, QR, Zuppler)
WHITE GLOVE:
- Quarterly Check In Email & Call – (The quarterly call must be a live call, voicemail, or email follow up confirming attempted call)
- Quarterly Email Imports (LF, QR, Zuppler)