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Category: Known Issues

  • Account Managers

APP: Push Notification Troubleshooting

  • Posted on February 15, 2019August 23, 2022
  • by Emily McCardell

Not receiving pushes? ASK THESE QUESTIONS: Are they positive they have notifications enabled? Is this problem across the board on all devices or just a few people that have come…

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  • Account Managers

APP: CMS – iPhone X Home Screen

  • Posted on February 7, 2019June 24, 2020
  • by Mandi Boas

There has been a recent update in the CMS that now allows the option to upload an iPhone X sized home screen for our merchants. If you have a merchant…

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  • App Release 3.61

APP: 3.61 Release – Known Issue (Stretched Images on Some iOS)

  • Posted on August 9, 2018June 23, 2020
  • by clipperadmin

We have come across one small “flaw” in the new 3.61 release. It is nothing that should cause any issues, I simply wanted to keep everyone informed and aware so…

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  • App Release 3.61

APP: 3.61 Release – Known Issue (App Crash on Devices under IOS 11)

  • Posted on August 8, 2018June 29, 2022
  • by clipperadmin

If an iOS device is on any version under iOS 11 trying to open an App that is on 3.61, the user will experience an “App Crash”. The device will…

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  • App Release 3.61

APP: 3.61 Release

  • Posted on July 10, 2018June 23, 2020
  • by clipperadmin

Release notes: Fixes and Enhancements in version 3.61.

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  • Known Issues

APP: 3.5 Release – Known Issue (Special Character Bug)

  • Posted on September 7, 2017June 23, 2020
  • by clipperadmin

All, There was an identified issue with special characters in the latest 3.5 release. Please see the attached document to help troubleshoot and fix the problem if it happens in one…

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  • Known Issues

APP: CMS – Known Issue – Home Screen

  • Posted on August 28, 2017June 24, 2020
  • by clipperadmin

Q – I’ve replaced an app home screen but the new home screen won’t show up or the home screen shows as grey? Answer – Adding any special characters or…

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  • Known Issues

APP: CMS – Known Issue – Events

  • Posted on August 28, 2017June 24, 2020
  • by clipperadmin

Q –  I’ve created events and they will not show up in the App??   Answer – The editor only shows events 60 day in advance.  Please make sure the events added…

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