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Author: Emily McCardell

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Menufy OO Support Verbiage

  • Posted on August 12, 2022August 11, 2022
  • by Emily McCardell

If a merchant or rep reaches out to us with Menufy inquiries, please use the below verbiage to direct them to their proper online ordering provider. You do not need…

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Troubleshooting for “Error Loading Base Package”

  • Posted on July 8, 2022July 8, 2022
  • by Emily McCardell

If you ever get a customer/merchant reporting that they are getting an “Error Loading Base Package” message on their App, it means that the installation was damaged as it tried…

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TLS Customer Service (Setting Expectations)

  • Posted on July 7, 2022July 7, 2022
  • by Emily McCardell

Below is an explanation of what our coaching team offers vs what it does not. Please note: there is different wording depending on who you’re emailing (merchant or rep): VERBIAGE…

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When a Merchant Asks for Access to their Apple ID/ADA

  • Posted on May 26, 2022May 26, 2022
  • by Emily McCardell

When requested by merchants who cancel with us, we are able to transfer an App (or App name) to another App provider, however, we cannot provide a merchant with direct…

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How to Deactivate Old Website/GoDaddy Instructions

  • Posted on May 6, 2022May 6, 2022
  • by Emily McCardell

When a merchant needs to take an old (non-TLS) website down through GoDaddy, they must have the credentials to access their old site domain and then they can park the…

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How to Set Up TLS Website Email on Apple Mobile Device

  • Posted on April 14, 2022April 14, 2022
  • by Emily McCardell

Here is the information required to manually setup their email for their account. Incoming Server: mail.cf-vps01-clipperwebdev-com.vps.ezhostingserver.com Username: username@domainPassword: provided by TLSPOP Port: 110 IMAP Port: 143 Outgoing Server: mail.cf-vps01-clipperwebdev-com.vps.ezhostingserver.com Username:…

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How to Transfer Our App to a New Developer After Cancellation

  • Posted on April 14, 2022April 14, 2022
  • by Emily McCardell

Q: Can we transfer a TLS App to a new developer? A: Yes, it is very easy to transfer. Send these 2 things from the merchant to Carleen:Apple IDTeam ID…

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Reservations Page Request

  • Posted on March 31, 2022March 31, 2022
  • by Emily McCardell

Q: Do we work with any type of system where customers can make their reservations on our website? A: We do not work with any specific reservation software since every business’…

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Onboarding Turnaround Times

  • Posted on March 23, 2022March 24, 2022
  • by Emily McCardell

EMAIL: 2-3 Weeks Email marketing programs can take about 2 weeks to produce once all required information is received by the merchant. If a merchant has any changes, additional time…

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Website Creation & Domain Purchase Q&A

  • Posted on March 18, 2022March 18, 2022
  • by Emily McCardell

Q: How long does it take to get a website created? A: A lot of what determines the speed of site creation is size, complexity, and ease of obtaining the…

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